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Frequently Asked Questions - ASSH eBooks

How do I access my ASSH eBook?
How do I download the book to my Android device?
How do I download the book to my desktop?
How do I download the book to my iOS device?
How do I download the book to another e-reader device, like a Nook?
How do I transfer my ASSH eBook to my new phone/tablet?
Why can’t I find ASSH eBooks in other online book stores?
Can I get ASSH books on my Kindle?
I don’t have the Bluefire Reader app on my iOS or Android device.  Can I use another app?
I’m using Bluefire, but the navigation isn’t working.  What’s wrong?
My eBook page count is lower than it should be; am I missing pages?
My eBook links do not consistently work and/or some figures are blank. What should I do?
My eBook will not open in Adobe Digital Editions 3.0 on my computer. What should I do?

 

How do I access my ASSH eBook?
Once you’ve purchased an ASSH eBook from the ASSH online store, an email will be automatically generated and sent to the primary email address that you have listed on your ASSH record. That email will contain instructions to download your eBook. You can also download your eBook from the ASSH website by going to Member Resources > My Account > My ePubs (on the right).

ASSH eBooks use Adobe DRM, so you will need an Adobe ID to access your books and sync them to multiple devices. Adobe eBooks work the best with Adobe Digital Editions on computers and Bluefire Reader apps on mobile devices.

 

How do I download the book to my Android device?

  1. First follow the steps listed below (or in the email that you received upon purchase) to download the book to your desktop computer. Note that you will need to download Adobe Digital Editions on your computer if you have not already done so (which may also require you to download Adobe Flash), and you will need to authorize the software with your Adobe user ID.  You can then click the link in your email and the book will automatically load. 
  2. Go to the app store on your Android device and download the free Bluefire Reader app. Once the app has downloaded, open it, tap "Info," and enter your Adobe User ID to authorize your app. 
  3. Go to your Library in Adobe Digital Editions, click the arrow on your book, and select "Item Info" from the drop down. You’ll see its file path, showing where all Adobe authorized files are stored on your computer. Use that information to find the file on your computer, which will appear as an .acsm file, and copy it to the Bluefire import folder on your SD card. 
  4. Use a file manager application on your device to locate the file on your SD card. Tap on your eBook file to open it in Bluefire Reader.

 

How do I download the book to my desktop?

  1. Download Adobe Digital Editions (free, and this may also require the downloading of Adobe Flash) and create an Adobe ID (username/password). Free Adobe IDs are required for ASSH eBooks, and they allow the seamless sharing of your eBooks on any Adobe compatible e-reader device or app. 
  2. In Adobe Digital Editions, go to Library > Authorize Computer, and enter your Adobe ID username and password. 
  3. Click on the link at the bottom of the email you received to download your eBook. The eBook will automatically load into Adobe Digital Editions. Note: If you use Adobe Digital Editions without authorizing the software with your Adobe ID,  then you will not be able to transfer the eBook to another device/app later. Please authorize Adobe Digital Editions before downloading your eBook.

 

How do I download the book to my iOS device?

  1. ASSH eBooks are tied to your Adobe User ID. If you do not already have an Adobe ID, create one before downloading the book. 
  2. Go to the app store on your device and download the free Bluefire Reader app. Once the app has downloaded, open it, tap "Info," and enter your Adobe User ID to authorize your app. 
  3. Next, click the link at the bottom of the email that you receive. For iOS devices, this will open a Safari window and give you the option to open your file in Bluefire Reader.

 

How do I download the book to another e-reader device, like a Nook?

  1. First follow the directions above to download the book to your desktop.
  2.  Connect the supported e-reader device to your computer and launch Digital Editions. Digital Editions should automatically detect your device and offer to authorize it with your Adobe ID. (If you have not authorized Digital Editions with your computer, you will need to complete that first by opening Adobe Digital Editions, go to Library > Authorize Computer, and enter your Adobe ID username and password). Both Digital Editions and the device must be authorized to be able to transfer ASSH eBooks to and from the device. 
  3. After authorization, the device appears as a new bookshelf in your library. You can transfer items to and from the device's bookshelf just as you do with other bookshelves in your library. You can read books that are on your device or your own computer.

 

How do I transfer my ASSH eBook to my new phone/tablet?

  1. If you have not already transferred your old apps to your new device, go to the app store on your new device and re-download the free Bluefire Reader app. Once the app has downloaded, open it, tap "Info," and enter your Adobe User ID to authorize your app. If it has been a long time since you last used your Adobe User ID, you may need to log-in from a computer and change your password.
  2. Locate the original email you received to download your eBook. If you no longer have the original email in your inbox, please call the ASSH Central Office at (312) 880-1900, or email info@assh.org to have the email re-sent to your account.
  3. Next, click the link at the bottom of the email that you received. For iOS devices, this will open a Safari window and give you the option to open your file in Bluefire Reader. For Android devices, follow the instructions listed above.

 

Why can’t I find ASSH eBooks in other online book stores?

ASSH has chosen not to sell our books with other online retailers; instead, we sell only from our own site. We’ve chosen to do this for several reasons, but mainly because online eBook retailers generally charge a royalty in the ballpark of 30%, and given our limited audience and the high cost of producing quality publications, we’d rather pass a modest savings along to our customers than to increase prices or give up the small profits that are essential to ASSH programming. We hope you understand, and we thank you for your support.

 

Can I get ASSH books on my Kindle?

Currently, no. Amazon/Kindle requires .mobi files that must be sold through Amazon to be protected. Amazon also currently blocks other e-reading apps from their Kindle Fire app store. If Amazon ever reverses this decision and makes those apps available, it would then be possible to read ASSH books on the Kindle Fire. (If you’ve found a work-around for getting .acrm files on to a Kindle, please let us know! We’d love to be able to share it with our members and customers.)

 

I don’t have the Bluefire Reader app on my iOS or Android device. Can I use another app? 

Yes – you can read ASSH eBooks on any Adobe supported device or application, BUT – most e-readers are designed to support the content that it sells or promotes rather than support outside content. This means that you will likely need to “side-load” the content in order to read it on other applications. For example, you can get ASSH eBooks on the Txtr app by downloading Txtr to your computer and your device, registering both with your Adobe ID, uploading the file from your computer to the application on your computer and syncing your computer application with the application on your device. Some functionality will be lost because Txtr does not support the image links and reference links in ASSH eBooks.

Similar processes can be used to read our eBooks on other applications (see full list of Adobe supported devices and apps), but because there are so many options available, all with different requirements and limitations, we recommend that you use Bluefire Reader because it will load our books easily and it has compatible functionality so you get the most from the content.  If you use a different application that works well with our books, let us know! We’d love to be able to share that information with our members and customers.

 

I’m using Bluefire Reader, but the navigation isn’t working. What’s wrong?

Your eBook may still be loading. These are large files, so please make sure you’ve given the file enough time to fully load onto your device. Sometimes it will take a moment for a command (like tapping a link to a chapter or reference) to register. We have found that the longer you are in the document, the quicker the navigation responds. All of our files have been tested, so you should have full functionality within Bluefire.

If your display is appearing strangely (chapter numbers are squished, etc.), go to the settings in Bluefire and adjust the screen size and text size until you’re happy with the page’s appearance. Due to the variances of different devices and personal preferences, there is no optimal setting for our books, but you should be able to adjust the settings to meet your needs.

 

My eBook page count is lower than it should be; am I missing pages? 

Your eBook is not missing any pages. If you notice a low page count, as in the 2013 edition of Global Service Data, it is because your e-reader has automatically assigned page numbers to a range of content that does match the page breaks that we created for each billing code. This allows you to see a single code on each page rather than scrolling down to multiple codes on a single page. If there is a specific code that you would like to access immediately, you can either search for it or create a book mark. Searches and book marks will bring you directly to the area of a "page" that you have specified.

 

My eBook links do not consistently work and/or some figures are blank. What should I do?

Verify that you have the most current version of Bluefire Reader or Adobe Digital Editions. Your app store will tell you if you need to download an update for Bluefire Reader. To check what version of Adobe Digital Editions you are currently running: open Adobe Digital Editions, click on Help at the top left, then click on About This Version (or similar). The most current Adobe Digital Editions is 3.0.

If you do not yet have version 3.0, then (1) go to the Adobe Digital Editions website, (2) Sign In at the top right, and (3) click Download Now in the box on the right and follow the instructions. The installer you download will recognize that you have a previous version of the program and will give you the opportunity to move all of your eBooks to the new version. If you continue to have problems, please email info@assh.org.

 

My eBook will not open in Adobe Digital Editions 3.0 on my computer. What should I do?

Sometimes your eBook will download but will not automatically open. If the book downloaded, then locate the file on your computer (it is usually a URLink.acsm file), right-click the file, then choose Open With > Adobe Digital Editions.

If the eBook still does not open, then there might be a compatibility issue between Adobe Digital Editions 3.0 and your computer. This is a rare but known problem. The best solution is to uninstall Adobe Digital Editions 3.0 and to install an older version of the program (e.g., Adobe Digital Editions 1.7.2) instead. Visit Adobe's Troubleshooting page for instructions and more information.

 

If you have a question that we have not addressed, please email Tara Havenga at thavenga@assh.org. We will continue to update this page as we learn more and as new technology becomes available. We hope you enjoy your ASSH eBook!

© 2014 American Society for Surgery of the Hand